Join our newsletter to receive updates and special offers from HawaiianKineGifts.com

Customer Service



PHONE ORDERS

We recommend placing orders through our secure website as this helps our efficiency! However, if you do have any questions or would like to place an order by phone, you may reach us toll-free at 1-800-793-0901.

If you have any special instructions or need an item by a specific date, please let us know in the "Comments" section in the checkout process. We pay special attention to "Comments" and it will help us to serve you better!

HOURS OF OPERATION

Monday - Saturday 10:00 AM to 5:00 PM, please see icon below for current Hawaii time.

Click for Honolulu, Hawaii Forecast

GROUP ORDERS

Need incentive giveaways for a corporate event or outing? Is there a Hawaiian-themed wedding in your future? Party favors for the big luau? Our customer care Group Specialist can help you every step of the way to ensure a flawless, worry-free experience. E-mail us via our "Contact Us" form above or call today for personalized service.

PAYMENT METHODS

We accept Visa/MasterCard, JCB, American Express, and Discover through our secure online ordering system, using powerful SSL encryption technology to ensure complete security and safety for all our customers.

Secure 128 Bit Encryption Technology

We also accept payment from customers who prefer to use PayPal. If so, please select PayPal as your payment method when placing your order.

If you wish, you may also send us a money order, cashier's check, or personal check made out to:

HawaiianKineGifts, P.O. Box 161252, Honolulu, HI 96816

*When sending payment by mail, please go through our website's secure checkout system and enclose a printed copy of the page that lists the item(s) ordered and the purchase total including S&H fees with your check or money order. Merchandise will not be sent out until payment is received and the funds are cleared.

15 DAY MONEY BACK GUARANTEE

HawaiianKineGifts.com wants you to be happy with any and all products that you receive from us. If you are unsatisfied with your purchase, simply return the merchandise within 15 days of your receipt and we will promptly refund your account, less actual shipping and handling fees. We ask just two things: 1) Merchandise & packaging must be in original manufacturer's condition and 2) Merchandise must be accompanied by our company invoice.

Please first contact us by e-mail to obtain a return approval number, then return the merchandise to: HawaiianKineGifts, 4354 Pahoa Ave #161252, Honolulu, HI 96816.

A standard 15% restocking fee will be assessed on all returns. There is no fee for exchanges. We recommend insuring your parcel as we are not responsible for lost or damaged items in the mail.

Refunds do not apply to bulk orders.